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Discover the Details That Make All the Difference

Curated Designer Pieces

Eco-Friendly & Artisan-Made

Secure Seamless Shopping

Fast & Reliable Delivery

FAQ’s

Have Any Questions?

Shipping & Delivery

Returns & Exchanges

Orders & Payments

How long will it take to receive my order?

Our standard delivery time is between 5 to 7 business days from the date of dispatch. For remote locations or during peak seasons, it may take slightly longer. You’ll receive updates throughout the process so you can track your order easily.

How do I track my shipment?

Once your order is packed and shipped, we’ll send you a tracking link via email or SMS. You can use that link to monitor your order status in real time and get estimated delivery dates.

Do you offer international shipping?

Yes, we ship to selected international destinations. Shipping rates and delivery timelines will vary based on your location and the size of the order. International shipping options will be shown at checkout.

Do you provide free shipping?

Yes, we offer free standard shipping on orders above $200 across USA. Orders below that threshold will have a minimal delivery fee, which will be calculated at checkout.

What happens if I miss my delivery?

If it remains undelivered after a few attempts, the package will be returned to us, and we’ll get in touch to reschedule or issue a refund minus return logistics charges.

What is your return window and policy?

You can request a return within 7 days of receiving your order. The item must be unused, in its original packaging, and in resellable condition. Once approved, we’ll process your refund or replacement promptly.

Are there any items that cannot be returned?

Yes, some products are not eligible for return — these include custom-made products, final sale/clearance items, and gift cards. Please review the product page for return eligibility before ordering.

How do I initiate a return?

To start a return, simply contact us via email or the form on our Contact page, mentioning your order number and reason for return. We’ll respond with detailed instructions and next steps within 24–48 hours.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. In such cases, we’ll cover the return charges or arrange a pickup through our logistics partner.

How long does the refund take?

Once your returned item reaches us and is inspected, we process your refund within 5–7 business days. The amount will be credited back to your original payment method.

What payment methods do you support?

We accept all major debit and credit cards, UPI, wallet payments, net banking, and even cash on delivery (COD) for certain pin codes. All transactions are processed through secure payment gateways.

Can I cancel or change my order after placing it?

Yes, you can request changes or cancellations within 12 hours of placing the order. If your order has already been shipped, cancellations may not be possible, and you'll need to follow the return process.

My payment failed. what should I do?

Payment failures can occur due to connectivity or bank issues. Please try again, or contact us if the payment was debited but not confirmed — we’ll verify and assist you quickly.

Can I change my shipping address post-purchase?

If your order hasn’t been shipped yet, we’ll gladly help you update the address. Just email us your new address details and order number as soon as possible.

Will I get an invoice or bill for my order?

Yes, we automatically send a digital invoice to your registered email after the order is confirmed. You can also download a copy from your account dashboard.

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